For India shipping, we usually ship within 2 business days from Nort India after you place your order. All orders placed during the weekend or on a holiday are processed the following business day.
The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.
Please note that we are not responsible for any delays in transit times. Transit times are provided by the carrier, and may vary by destination, especially during peak seasons.
With all being said, for standard shipping, we recommend ordering at least 7 business days before your event to allow for processing and shipping time.
We love all the products that we carry, and we hope you do, too! However, if you aren’t completely satisfied with your product(s), received the wrong item(s), or the order arrived damaged or with missing pieces, please contact us within 7 business days of the shipment delivery date and request a return. Returns received past the allowable date or containing ineligible items will not be refunded.
Returned items must be un-used, un-opened and in its original packaging, and be in the same condition in which they were received. Opened or used items are non-refundable.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return.
To initiate a return, please contact us at support@hemitoworld.com with your return reason. Upon receipt of your return request, we will review and send you a return authorization number and return details if the request is approved. Please note that we do not accept returns without a return authorization number.
Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.