Shipping & Delivery Policy

At Hemito, we are committed to providing a seamless and reliable shopping experience to our customers. Please review our Shipping and Delivery Policy to understand how we handle the shipment of your orders.

1. Shipping Methods:

For domestic buyers, we utilize registered domestic courier companies and/or speed post services for the dispatch of orders. We do not currently offer international shipping.

2. Order Processing Time:

Orders are generally processed and dispatched within 0-3 days from the date of the order and payment confirmation. The delivery timeline is also subject to the delivery date agreed upon at the time of order confirmation.

3. Delivery Partner Responsibilities:

Hemito is not liable for any delay in delivery caused by the courier company or postal authorities. While we guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the order date, the actual delivery time may vary based on the norms and processes of the delivery partner. The customer will get the product within 6-7 days

4. Delivery Address:

Please ensure that the delivery address provided during the order placement is accurate and complete. Hemito will not be responsible for any delays or issues caused by incorrect or incomplete delivery addresses.

5. Delivery Confirmation:

The delivery of all orders will be confirmed via email on the mail ID specified during registration. This confirmation will include details such as the tracking number, if applicable, allowing you to monitor the status of your shipment.

6. Customer Support:

For any issues related to the utilization of our services or concerns about your order, please contact our helpdesk at support@hemitoworld.com . Our support team is ready to assist you and address any queries you may have.

7. Undeliverable Packages:

In the event that a package is undeliverable due to an incorrect address provided by the buyer or other reasons beyond our control, the customer will be responsible for any additional shipping costs incurred.

8. Shipping Charges:

Shipping charges, if applicable, will be communicated to the buyer during the checkout process. These charges may vary based on the delivery location and the weight of the order.

9. Changes to Shipping Information:

If you need to make changes to your shipping information after placing an order, please contact our customer support team as soon as possible. Changes may only be possible if the order has not yet been dispatched.

By placing an order on Hemito, you agree to abide by the terms and conditions outlined in this Shipping and Delivery Policy. We appreciate your trust in us and strive to deliver your orders in a timely and efficient manner.